Is this legit?
Is InnerHub a real Australian company?
Yes. InnerHub Pty Ltd is an Australian company, built and operated in Australia for Australian clients. Sessions, payments and support all run through our own platform, and you can reach a real person at support@innerhub.com.au.
Why have I not heard of you before?
Because we are new. InnerHub launched in 2026. Everything we publish about ourselves is real, and where we are early and small, we say so.
Why is it only $59.90 a session?
Because the price is the point. InnerHub was built so regular support is something Australians can actually afford to keep up. Our practitioners are experienced professionals who live and work outside Australia, where the cost of living is different, and the platform runs without clinic rooms. We publish the full breakdown on our honesty page.
The practitioners
Who are the therapists?
Experienced therapists and counsellors based overseas who work with Australian clients through our platform. Every profile states exactly what each practitioner holds: their degree, the institution and country it came from, their years of experience and the languages they work in.
Are they registered in Australia?
No. AHPRA registration covers specific protected professions in Australia, and our practitioners are not AHPRA-registered. They are experienced, credentialled in their home countries, and every profile sets this out plainly so you can make an informed choice. The full picture is on our standards page.
How do I get my therapist?
You are matched. Answer a few questions about what you want to work through and we pair you with a practitioner who fits. Before you book, you see exactly who they are: their degree, where it is from, their experience and languages. Nothing is booked sight unseen, and you can ask for a different match at any time.
What if I do not click with my therapist?
Ask to be matched with someone else, at any time. Fit matters more than anything else in therapy, and changing practitioners costs nothing beyond the sessions you book.
Money
Is there a subscription?
No. You pay per session, only when you book one. There is nothing renewing in the background and no membership fee.
Do I need a referral or Mental Health Treatment Plan?
No. InnerHub sits outside the Medicare system, so there is no referral, no plan and no cap on sessions. There is also no rebate: $59.90 is simply the whole price.
What is the cancellation policy?
The full cancellation terms are published in plain language in our Terms of Service and shown before you pay. No surprise penalty fees buried in fine print.
Privacy and safety
Is what I share private?
Yes. Sessions run on our own encrypted platform, and your information is treated as sensitive health information under the Australian Privacy Act. We do not sell your data, and we do not hand your session content to advertisers. The detail lives in our Privacy Policy.
Is InnerHub suitable in a crisis?
No. InnerHub is not a crisis service and is not built for emergencies. If you or someone you know is in immediate danger, call 000. For urgent support any time, call Lifeline on 13 11 14 or Beyond Blue on 1300 224 636. Our crisis support page lists every number.
Who can use InnerHub?
InnerHub is for adults 18 and over, anywhere in Australia.
Still wondering about something? Email support@innerhub.com.au and a real person will answer. The deeper reading lives on Our Standards and How is $59.90 possible?.
Ready to book?
Get matched with your therapist and book your first session in minutes.
For adults 18 and over. InnerHub does not provide crisis support: if you need urgent help, call 000 or Lifeline on 13 11 14.