Frequently Asked Questions
Find answers to common questions about InnerHub.
What is InnerHub?
InnerHub is an online therapy marketplace that connects clients with vetted, licensed mental health professionals for secure video sessions.
How are professionals vetted?
Every professional goes through a multi-step onboarding process. We verify their credentials, licenses, and qualifications before they can accept clients on the platform.
How much does a session cost?
Pricing is set by each professional and displayed transparently on their profile. There are no hidden fees — what you see is what you pay.
How do sessions work?
Sessions happen via secure video calls powered by Zoom. Once you book and pay, you receive a link to join your session at the scheduled time.
Can I cancel or reschedule a session?
Yes. You can cancel a session up to 24 hours before the scheduled time for a full refund. Cancellations within 24 hours are handled on a case-by-case basis.
Is my information private?
Absolutely. We take privacy seriously. Your data is encrypted, sessions are confidential, and we never share personal information with third parties.
I'm a therapist. How do I join?
Sign up as a professional, complete the onboarding process including credential verification, set your availability and pricing, and start accepting clients once approved.
What payment methods are accepted?
We accept all major credit and debit cards through our secure payment processor, Stripe.