Customer Terms and Conditions

These terms govern your access to and use of the InnerHub platform operated by InnerHub Pty Ltd (ACN 695 719 165) (InnerHub, we, us or our). By creating an account, ticking the acceptance box, or otherwise using the Platform, you agree to be bound by these terms. If you do not agree, you must not use the Platform.

1. About InnerHub and the Platform

1.1 About the Platform

1. InnerHub operates an online wellness marketplace accessible at www.innerhub.com.au and through any related applications, sites, or services we make available from time to time (the Platform). The Platform allows you (Customer or you) to discover, book, pay for, and attend remote wellbeing sessions with independent wellness practitioners (each, a Practitioner).
2. InnerHub acts solely as a technology platform. We facilitate matching, scheduling, communication, payment processing, and access to session technology between you and Practitioners. We do not employ Practitioners and do not control or supervise their services.
3. The services offered through the Platform are wellness, coaching, counselling-style and talk-based support services intended for general wellbeing purposes (Wellness Services). They are not medical treatment, diagnosis, psychological therapy within the meaning of the Health Practitioner Regulation National Law, prescription services, or crisis intervention. Practitioners do not provide diagnosis, treatment plans, prescriptions, or referrals on the Platform.

1.2 About the Practitioners

1. Practitioners are independent contractors. They are solely responsible for their qualifications, credentials, training, and continuing professional development as well as the scope, content, quality, and outcomes of the Wellness Services they provide. They are also responsible for their compliance with the laws of the jurisdiction in which they operate and holding any insurance, registrations, or memberships required for them to lawfully offer the Wellness Services.
2. Some Practitioners may be located outside Australia, including in jurisdictions such as Brazil and other markets we may add from time to time. By using the Platform, you acknowledge and consent to your interactions with, and disclosure of your information to, Practitioners and support personnel located outside Australia.

2. Eligibility and Accounts

2.1 Minimum age

You must be at least 18 years of age to use the Platform and to make bookings. By creating an account, you represent and warrant that you are at least 18 years old, have the legal capacity to enter into a binding contract, and are not prohibited from using the Platform under applicable laws.

2.2 Accounts

1. To access most features of the Platform, you must create an account by providing the information requested at sign-up. You agree that the information you provide is true, accurate, current, and complete, and you will keep it up to date through your account settings.
2. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify InnerHub immediately if you become aware of any unauthorised use of your account or any other breach of security.
3. Accounts are personal to you. You must not share, transfer, sell, or allow another person to use your account, and you must not create more than one account without our prior written consent.

2.3 Suspension

We may suspend or restrict access to your account at any time if we reasonably suspect a breach of these terms, fraudulent activity, risk to other users or Practitioners, or to comply with legal or regulatory obligations.

3. Bookings, Fees and Payments

3.1 Fees

1. The Platform operates on a pay-per-session basis. You will be shown the price of a session before you confirm a booking. The total amount payable will be charged to your nominated payment method at the time of booking, unless we expressly notify you of a different charging time. InnerHub may in the future also offer subscription, membership, package, or other recurring payment options. If we do, we will make the applicable pricing and billing terms available to you, and any recurring charge will only apply where you have separately agreed to that charging arrangement.
2. The fees payable for sessions (Session Fees) are set by InnerHub in consultation with Practitioners and may vary by Practitioner, session length, and service type. All Session Fees are stated in Australian dollars and are exclusive of GST (if applicable) unless stated otherwise.

3.2 Payment processing

1. Payments are processed by a third party payment provider (Payment Provider). By providing your payment details, you authorise InnerHub and the Payment Provider to charge your nominated payment method for all amounts due under these terms. Your use of the Payment Provider is subject to its separate terms and privacy policy.
2. You authorise InnerHub to charge your payment method for:
   1. Session Fees;
   2. any applicable taxes;
   3. cancellation, late, or no-show fees in accordance with these terms; and
   4. any other amounts you owe under these terms.

3.3 Changes to fees

We may change Session Fees and other charges at any time. Any change will not affect a session you have already booked and paid for.

3.4 No insurance, Medicare or rebates

You acknowledge that sessions on the Platform are not eligible for Medicare rebates, private health insurance rebates, NDIS funding, or any similar government or insurer-funded scheme. You will not seek a rebate, claim, or reimbursement for any session booked through the Platform from any third party funder.

4. Cancellations, Rescheduling and Refunds

4.1 Cancellation window

1. You may cancel or reschedule a booked session, and receive a full refund of the Session Fee, if you do so at least 24 hours before the scheduled start time. If you cancel or reschedule less than 24 hours before the scheduled start time, or you do not attend the session (a No-Show), a cancellation fee will apply.
2. Any cancellation fee is a genuine pre-estimate of the loss to InnerHub and the Practitioner of reserving session time that cannot be reallocated at short notice and to the maximum extent permitted under applicable law, is not a penalty.
3. Unless we notify you of a different amount before you confirm the booking, the cancellation fee is 100% of the Session Fee, so that no amount is refunded where you cancel or reschedule less than 24 hours before the scheduled start time or do not attend. We may, in our reasonable discretion, waive or reduce the cancellation fee where you were unable to attend due to illness, an emergency, or other exceptional circumstances beyond your control.

4.2 No refunds after booking

1. Subject to your non-excludable rights under the Australian Consumer Law and other than as expressly provided in this clause 4, Session Fees are not refundable merely because you change your mind after a booking has been made.
2. This includes (without limitation) where you no longer wish to receive the Wellness Services, are dissatisfied with a Practitioner's style or approach, or experience technical issues on your own equipment or internet connection.

4.3 Practitioner-initiated cancellations

If a Practitioner cancels a session, or fails to attend a session you have booked and paid for, or commences a session more than 10 minutes after the scheduled start time, you will be entitled (at your election) to:

1. rebook an equivalent session with the same or another Practitioner at no additional charge; or
2. receive a refund of the Session Fee for that session.

4.4 Technical failures

If a session cannot proceed substantially as booked due to a technical failure of the Platform that is not caused by you or your equipment, we will work with you in good faith to rebook the session or refund the Session Fee.

4.5 Refund processing

Where a refund is payable, it will be processed to the original payment method within a reasonable time (typically within 10 business days).

5. The Wellness Services

5.1 Nature of the Wellness Services

The Wellness Services consist of remote, talk-based wellbeing sessions delivered by video, audio, or text-based chat as arranged between you and the Practitioner. The Wellness Services may include general wellbeing support, life coaching, counselling-style conversations, mindfulness, motivation, and similar non-clinical support.

5.2 Exclusions

The Wellness Services are not, and should not be considered as:

1. medical advice, diagnosis, or treatment;
2. psychological assessment, diagnosis, or therapy provided by a registered psychologist;
3. psychiatric care, prescription, or medication management;
4. crisis, emergency, or suicide intervention services;
5. substitutes for advice from your general practitioner or any treating health practitioner; or
6. services that can be relied on in any legal, custody, immigration, employment, or insurance context.

5.3 You remain responsible for your own care

You are responsible and will remain responsible for:

1. assessing whether the Wellness Services are appropriate for you;
2. continuing to engage your usual treating health practitioners;
3. following all advice provided by your treating health practitioners; and
4. seeking urgent medical or psychiatric assistance if your circumstances require it.

5.4 No practitioner-client relationship with InnerHub

1. Nothing on the Platform creates a therapist-client, counsellor-client, psychologist-client, doctor-patient, or other professional health relationship between you and InnerHub.
2. Any such relationship (to the extent one exists in respect of the Wellness Services) is between you and the relevant Practitioner.

5.5 Practitioner selection

1. While InnerHub conducts onboarding checks on Practitioners (including reviewing the qualifications, professional memberships and insurance that Practitioners declare during onboarding, and requiring Practitioners to confirm their professional indemnity insurance and their compliance with any applicable code of conduct), these checks are based substantially on information and documents provided by Practitioners themselves.
2. InnerHub does not independently audit every credential, does not represent that any Practitioner is registered with AHPRA, and does not warrant the qualifications, suitability, or competence of any Practitioner.

6. Crisis, Safety and Duty of Care

6.1 Emergencies and crisis

1. The Platform is not designed, staffed, or monitored as an emergency or crisis service. InnerHub does not provide real-time monitoring of sessions, does not have on-call clinicians, and does not guarantee that a Practitioner will be available at any particular time.
2. If you are experiencing a mental health crisis, suicidal ideation, thoughts of harm to yourself or others, or any medical or psychiatric emergency, you must immediately contact emergency services on 000, Lifeline on 13 11 14, the Suicide Call Back Service on 1300 659 467, 13YARN on 13 92 76, Beyond Blue on 1300 22 4636, or attend your nearest hospital emergency department.

6.2 Wellbeing acknowledgement

You acknowledge and agree that:

1. you are using the Platform voluntarily and at your own risk;
2. the Wellness Services may explore challenging or emotional topics and you may experience distress as part of that process; and
3. you will inform the Practitioner if you become distressed or unwell during a session.

6.3 Mandatory disclosure

You acknowledge that Practitioners (and InnerHub) may be required or permitted under applicable law to disclose information you share, including where there is a risk of serious harm to you or another person. By using the Platform, you consent to such disclosure to the extent reasonably necessary to address that risk.

7. Your Obligations and Acceptable Use

7.1 Accurate information

You must provide true, accurate, and complete information about yourself when registering, booking sessions, and communicating with Practitioners. You acknowledge that Practitioners may rely on the information you provide and that incomplete or inaccurate information may affect the appropriateness of the Wellness Services for you.

7.2 Acceptable use

You must not, and must not attempt to:

1. use the Platform for any unlawful, harmful, fraudulent, abusive, or threatening purpose;
2. use the Platform to seek medical, psychiatric, or emergency services, or to obtain a diagnosis, treatment plan, prescription, or referral;
3. harass, abuse, defame, stalk, threaten, or otherwise infringe the rights of any Practitioner, other user, or InnerHub personnel;
4. record, copy, screenshot, transmit, broadcast, or share any session (or part of a session) without the express prior written consent of the Practitioner and InnerHub;
5. share, publish, or post any content from the Platform (including Practitioner profiles or messages) on social media or any other public forum without InnerHub's prior written consent;
6. contact, solicit, or engage any Practitioner outside the Platform for paid Wellness Services, or attempt to circumvent the Platform's booking, payment, or communication functions;
7. introduce any virus, malware, or other harmful code to the Platform, or attempt to gain unauthorised access to any part of the Platform or its underlying systems;
8. reverse engineer, decompile, scrape, data mine, or use any automated means to access the Platform; or
9. impersonate any other person or misrepresent your affiliation with any person or organisation.

7.3 No off-platform engagement

1. You agree that any payment for Wellness Services with Practitioners introduced through the Platform must be made through the Platform, and you agree not to arrange or pay for Wellness Services with such Practitioners outside the Platform.
2. This restriction protects the integrity of the marketplace and the safeguards that apply to sessions booked through the Platform (including insurance, complaints handling and crisis protocols).

7.4 Communications

All communications between you and Practitioners must occur via the Platform's messaging and session tools. You must not share personal contact details, social media handles, or external payment information with Practitioners through the Platform.

8. User Content, Recordings and Consents

8.1 User content

You may submit, post, upload, or otherwise make available content on the Platform, including profile information, intake responses, session messages, reviews, and feedback (User Content). You retain ownership of your User Content.

8.2 Licence to InnerHub

You grant InnerHub a non-exclusive, worldwide, royalty-free, sublicensable, and transferable licence to host, store, reproduce, modify (for formatting purposes), transmit, display, and otherwise use your User Content for the purpose of operating, providing, improving, and promoting the Platform, and as otherwise permitted by these terms and our Privacy Policy.

8.3 User content warranties

You warrant that your User Content is accurate, is not misleading, does not infringe any third party rights, and complies with these terms and all applicable laws.

8.4 Session recordings

Sessions are not routinely recorded by InnerHub. A session may only be recorded with the express, informed consent of both you and the Practitioner. If a session is recorded with consent, the recording will be handled in accordance with the Privacy Policy. You must not record any session, in whole or in part, without consent.

8.5 Anonymised and aggregated data

You acknowledge and agree that InnerHub may collect, generate, and use anonymised, de-identified, and aggregated data derived from your use of the Platform and the Wellness Services for research, analytics, quality assurance, service improvement, and commercial purposes. Such anonymised and aggregated data is owned by InnerHub.

8.6 Reviews and feedback

If you submit reviews or feedback about a Practitioner or the Platform, you agree that we may publish, edit (for length, clarity, or to remove offensive or unlawful content), or remove such material at our discretion. Reviews must be honest, accurate, and not misleading.

9. Privacy and Data

9.1 Privacy policy and sensitive information

1. InnerHub's handling of your personal information is governed by our Privacy Policy, available on the Platform, which forms part of these terms. The Privacy Policy explains what personal information we collect, how we use and disclose it, how we store it, and how you can access and correct it.
2. You acknowledge that, in connection with the Wellness Services, you may provide information that is sensitive in nature (including information about your mental, emotional, or physical wellbeing). By providing such information through the Platform, you consent to its collection, use, and disclosure for the purposes described in the Privacy Policy and these terms, including disclosure to the relevant Practitioner.

9.2 Cross-border disclosure

1. You expressly acknowledge and consent to your personal information (including sensitive information) being disclosed to, and stored or processed by, Practitioners and service providers located outside Australia, including Brazil, and other countries we may engage from time to time.
2. You acknowledge that the privacy and data protection laws of those countries may differ from those in Australia and that, where you have given express consent in accordance with the Privacy Act 1988 (Cth), InnerHub is not required to take steps under Australian Privacy Principle 8 in respect of that disclosure.

9.3 Direct marketing

1. By creating an account, you consent to receive electronic communications from InnerHub in accordance with the Spam Act 2003 (Cth), including service messages (which are necessary to provide the Platform and which you cannot opt out of while you hold an account) and, separately and only where you have opted in, marketing communications.
2. Consent to receive marketing communications is optional and is not a condition of using the Platform or booking Wellness Services. We do not use your sensitive or health information for direct marketing. You may unsubscribe from marketing communications at any time using the unsubscribe link, by updating your preferences, or by contacting us.

10. Intellectual Property

10.1 Platform IP

1. All intellectual property rights in the Platform, including its software, design, look and feel, text, graphics, logos, trade marks, content (other than User Content), and underlying technology, are owned by or licensed to InnerHub (Platform IP).
2. Subject to your compliance with these terms, InnerHub grants you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for your personal, non-commercial use in connection with booking and attending Wellness Services.

10.2 Restrictions

You must not copy, modify, distribute, sell, lease, license, sublicense, or create derivative works of any Platform IP, and must not use any InnerHub trade mark, brand, or logo without our prior written consent.

10.3 Feedback

If you provide InnerHub with suggestions, ideas, or feedback about the Platform (Feedback), you assign to InnerHub all rights in that Feedback, and InnerHub may use the Feedback for any purpose without compensation or attribution to you.

11. Third Party Services

11.1 Third party services

1. The Platform may integrate with or link to third party services, including the Payment Provider, video conferencing tools, calendar tools, and analytics tools (Third Party Services). Third Party Services are governed by the terms and privacy policies of the relevant provider, and InnerHub is not responsible for their provision.
2. Where we engage Third Party Services, we will make the terms and conditions of such Third Party Services available to you, however, you are responsible for reviewing and complying with the terms of any Third Party Service you use, and for any fees charged by a Third Party Service.

11.2 Practitioner profiles

Practitioner profiles, biographies, qualifications, and any statements made by Practitioners on the Platform are provided by the Practitioners themselves. InnerHub does not independently verify all such information beyond its onboarding checks and does not warrant its accuracy or completeness.

12. Availability, Support and Changes

12.1 Availability

InnerHub will use reasonable efforts to keep the Platform available, but does not warrant that the Platform will be available continuously, error-free, or free of interruption. We may suspend access to the Platform for scheduled or emergency maintenance, security, or operational reasons.

12.2 Support

We provide customer support during business hours (Sydney time) on business days via the contact channels published on the Platform. Support is limited to Platform-related matters (such as bookings, payments, and account issues). Support does not include clinical advice, crisis support, or any aspect of the Wellness Services.

12.3 Bug fixes and updates

We will use reasonable efforts to fix material defects in the Platform within a reasonable time after we become aware of them. We may release updates, new features, and modifications to the Platform from time to time.

12.4 Changes to the Platform

We may add, remove, modify, or discontinue any feature, function, or part of the Platform at any time. If we make a material change that adversely affects you, we will use reasonable efforts to give you advance notice.

12.5 Changes to these terms

We may amend these terms from time to time by posting the updated terms on the Platform. Material changes will be notified to you by email or via the Platform at least 14 days before they take effect. If you do not agree to a material change, you may close your account before the change takes effect without further charge (other than for sessions already booked or completed), and the change will not apply to a session you have already booked and paid for. Your continued use of the Platform after the effective date constitutes acceptance of the updated terms.

13. Australian Consumer Law and Disclaimers

13.1 Consumer guarantees

1. Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy that you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded, restricted, or modified (Non-excludable Rights).
2. To the maximum extent permitted by law, and other than as required by your Non-excludable Rights, InnerHub excludes all express and implied warranties, conditions, guarantees, and representations of any kind in relation to the Platform and the Wellness Services.

13.2 ACL limitation

Where your Non-excludable Rights apply and the goods or services are not of a kind ordinarily acquired for personal, domestic, or household use or consumption, InnerHub's liability for any failure to comply with a consumer guarantee is limited (at InnerHub's option) to:

1. in the case of services, supplying the services again or paying the cost of having the services supplied again; and
2. in the case of goods, replacing the goods or paying the cost of replacement.

13.3 No warranty of outcomes

You acknowledge that wellbeing outcomes vary between individuals and that InnerHub does not warrant or guarantee any particular result, improvement, or outcome from your use of the Platform or the Wellness Services.

14. Liability and Indemnity

14.1 Exclusions

To the maximum extent permitted by law, and subject to clause 13, and except to the extent that the relevant liability is caused by InnerHub's own negligence, breach of these terms, or wilful misconduct, InnerHub is not liable to you for:

1. any act, omission, advice, statement, conduct, or services of any Practitioner;
2. any outcome, deterioration, or worsening of your physical, mental, or emotional wellbeing arising from or in connection with the Wellness Services;
3. any loss or damage arising from your reliance on information made available through the Platform or by a Practitioner;
4. any failure of, or delay in providing, the Wellness Services by a Practitioner;
5. any breach by a Practitioner of their obligations to you or of applicable laws;
6. any unauthorised access to or use of your account caused by your failure to keep your credentials secure; or
7. any indirect, consequential, special, punitive, or exemplary loss, or any loss of profit, revenue, goodwill, opportunity, business, anticipated savings, or data.

14.2 Liability cap

To the maximum extent permitted by law, and subject to clause 12, InnerHub's total aggregate liability to you under or in connection with these terms (whether in contract, tort (including negligence), under statute, or otherwise) is limited to the total Session Fees paid by you through the Platform in the 3 months immediately preceding the event giving rise to the liability.

14.3 When these limitations do not apply

Nothing in this clause 14 (or elsewhere in these terms) limits or excludes InnerHub's liability to the extent that liability cannot lawfully be limited or excluded, including liability for:

1. death or personal injury caused by InnerHub's negligence;
2. InnerHub's fraud, fraudulent misrepresentation or wilful misconduct; and
3. your Non-excludable Rights.

The exclusions in the “Exclusions” clause above and the liability cap in the “Liability cap” clause above do not apply to that liability.

14.4 Your indemnity

1. You indemnify InnerHub and its officers, employees, contractors, and agents (Indemnified Parties) against losses, damages, reasonable costs (including reasonable legal costs), and expenses suffered or incurred by an Indemnified Party to the extent arising out of or in connection with:
   1. your User Content;
   2. your wilful, fraudulent, or unlawful conduct; or
   3. any claim by a Practitioner or third party arising from your acts or omissions in connection with the Platform or the Wellness Services.
2. Your liability under this indemnity is reduced proportionately to the extent that the relevant loss, damage, cost or expense was caused or contributed to by the negligence, breach or other wrongful act or omission of an Indemnified Party.
3. Nothing in this indemnity requires you to indemnify an Indemnified Party against liability that cannot lawfully be the subject of an indemnity, including under the Australian Consumer Law.

14.5 Mitigation

Each party must take reasonable steps to mitigate any loss it suffers or may suffer arising from the other party's breach of these terms.

15. Complaints and Dispute Resolution

15.1 Internal complaints

If you have a concern or complaint about the Platform, a Practitioner, or the Wellness Services, you should first raise it with us by emailing complaints@innerhub.com.au. We aim to acknowledge complaints within 5 business days and to provide a substantive response within 20 business days.

15.2 Triage and escalation

We will triage complaints and may:

1. investigate the complaint internally, including by requesting further information from you and the Practitioner;
2. refer conduct issues concerning a Practitioner to the relevant professional, and to the regulator in the Practitioner's home jurisdiction where appropriate;
3. suspend or remove the Practitioner from the Platform pending or following investigation; and
4. offer a remedy (such as a refund, rebooking with another Practitioner, or platform credit) where appropriate.

15.3 External avenues

Nothing in this clause limits your right to make a complaint to an external body, including the Office of the Australian Information Commissioner (for privacy matters), the Australian Competition and Consumer Commission or your state or territory fair trading body (for consumer law matters), the Health Care Complaints Commission in New South Wales or the equivalent health complaints commissioner or ombudsman in your state or territory (for complaints about health or wellbeing services), or any applicable professional body.

15.4 Good faith negotiation

Before commencing legal proceedings (other than for urgent interlocutory relief), the parties must attempt in good faith to resolve any dispute through written notice and discussion between senior representatives within 20 business days of the notice.

16. Suspension and Termination

16.1 Termination by you

You may terminate these terms and close your account at any time by following the account closure process on the Platform or by contacting us. Termination does not entitle you to a refund of any fees already paid, except as required by your Non-excludable Rights or as expressly provided in these terms.

16.2 Termination by InnerHub

We may suspend or terminate your access to the Platform, or close your account, immediately on notice (or, where the circumstances reasonably require, without prior notice) if:

1. you materially breach these terms and (if the breach is capable of remedy) fail to remedy it within 7 days of notice from us;
2. we reasonably suspect fraud, illegality, or risk to other users or Practitioners;
3. we are required to do so by law or by a regulator; or
4. we cease to operate the Platform (in which case we will give you reasonable prior notice where practicable).

16.3 Convenience termination

Either party may terminate these terms for any reason on 30 days' written notice.

16.4 Consequences of termination

On termination: your right to access the Platform ends; any sessions booked but not yet held will (at InnerHub's option) be cancelled and refunded, or honoured; and clauses that by their nature are intended to survive (including clauses 8, 9, 10, 13, 14, 16, 19 and 20) will survive.

17. Notices

1. Notices to you may be given by email to the address associated with your account or by posting on the Platform. Notices to InnerHub must be given by email to support@innerhub.com.au or such other address as we notify.
2. A notice is taken to be received when it would, in the ordinary course of transmission, be received by the recipient, unless the sender knows or reasonably should know that the notice was not received.

18. Governing Law and Jurisdiction

1. These terms are governed by the laws of New South Wales, Australia.
2. Each party submits to the exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them in respect of any dispute arising out of or in connection with these terms.

19. General

19.1 Entire agreement

These terms (together with the Privacy Policy and any terms incorporated by reference) constitute the entire agreement between you and InnerHub in relation to the Platform and supersede all prior agreements, understandings, and representations.

19.2 Severability

If any provision of these terms is held to be invalid or unenforceable, that provision is severed to the extent of the invalidity or unenforceability and the remaining provisions continue in full force and effect.

19.3 Waiver

A failure or delay by a party to exercise a right under these terms is not a waiver of that right. A waiver is only effective if given in writing.

19.4 Assignment

You must not assign or otherwise transfer your rights or obligations under these terms without InnerHub's prior written consent. InnerHub may assign, novate, or transfer its rights and obligations under these terms at any time.

19.5 Subcontracting

InnerHub may subcontract the performance of any of its obligations under these terms, but remains responsible for the performance of those obligations.

19.6 Relationship

The parties are independent. Nothing in these terms creates an agency, partnership, joint venture, employment, or fiduciary relationship between the parties or between InnerHub and any Practitioner.

19.7 Force majeure

Neither party is liable for any failure or delay in performing its obligations under these terms (other than payment obligations) to the extent caused by an event beyond its reasonable control.

19.8 Electronic acceptance

You agree that ticking the acceptance box, clicking ‘I agree’, or otherwise indicating acceptance of these terms electronically has the same effect as a handwritten signature.

20. Definitions and Interpretation

20.1 Definitions

Capitalised terms used in these terms have the meanings given to them below. Capitalised terms introduced elsewhere in these terms have the meanings given to them in context.

Australian Consumer Law

Schedule 2 to the Competition and Consumer Act 2010 (Cth) and any equivalent state or territory legislation.

Customer

a person who has registered an account on the Platform or who otherwise uses the Platform to book Wellness Services.

Fees

the Session Fees and any other amounts payable by you under these terms.

Indemnified Parties

has the meaning given in clause 14.4.

InnerHub

InnerHub Pty Ltd (ACN 695 719 165) and where the context permits its officers, employees, contractors, related bodies corporate, and successors and assigns.

Non-excludable Rights

has the meaning given in clause 13.1.

Payment Provider

the third party payment processor used by InnerHub from time to time.

Platform

the InnerHub online wellness marketplace at www.innerhub.com.au, together with any related applications and services.

Platform IP

has the meaning given in clause 10.1.

Practitioner

an independent wellness practitioner who offers Wellness Services through the Platform.

Privacy Policy

InnerHub's privacy policy as published on the Platform and as amended from time to time.

Session Fee

the fee payable for a session of Wellness Services as displayed on the Platform at the time of booking.

Third Party Services

has the meaning given in clause 11.1.

User Content

has the meaning given in clause 8.1.

Wellness Services

the non-clinical, talk-based wellbeing support services provided by Practitioners to Customers through the Platform, as further described in clause 1.1.

20.2 Interpretation

In these terms, unless the context otherwise requires:

1. headings are for convenience only and do not affect interpretation;
2. the singular includes the plural and vice versa; a reference to a person includes any body corporate, partnership, trust, joint venture, or government agency;
3. a reference to a statute includes regulations and amendments to it;
4. a reference to a clause is a reference to a clause of these terms;
5. the words ‘including’ and ‘includes’ are not words of limitation;
6. references to AUD or dollars are to Australian dollars; and
7. a rule of construction does not apply to the disadvantage of a party because that party prepared these terms.