Terms of Service

1. Acceptance of Terms

By accessing and using InnerHub, you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree, you may not use the platform.

2. Description of Service

InnerHub is an online marketplace that connects clients with licensed mental health professionals for virtual therapy sessions. InnerHub facilitates scheduling and payment but does not itself provide therapy or medical advice.

3. User Accounts

You must provide accurate, current, and complete information during registration. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

4. Payments and Refunds

All payments are processed securely through Stripe. Session fees are charged at the time of booking. Cancellations made at least 24 hours before a session are eligible for a full refund. Late cancellations are handled on a case-by-case basis.

5. Professional Responsibility

Professionals on the platform are independent practitioners, not employees of InnerHub. They are solely responsible for the quality and nature of the services they provide.

6. Privacy

Your use of InnerHub is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.

7. Limitation of Liability

InnerHub is provided “as is” without warranties of any kind. We are not liable for any damages arising from your use of the platform or the services provided by professionals.

8. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes via email or a notice on the platform.