Frequently asked questions.

Yes. INNERHUB Pty Ltd (ACN 695 719 165) is an Australian company, built and operated in Australia for Australian clients. The ACN sits in the footer of every page, sessions, payments and support all run through our own platform, and you can reach a real person at support@innerhub.com.au.

Because we are new. InnerHub launched in 2026. Everything we publish about ourselves is real, and where we are early and small, we say so.

InnerHub exists so regular sessions are something people can actually keep up, not just afford once. Our practitioners are experienced professionals who live and work outside Australia, where the cost of living is different, and the platform runs without clinic rooms. We publish the full breakdown on our pricing page.

Trained professionals with university degrees in psychology or counselling, many with postgraduate qualifications on top, and years of real experience. Every profile states exactly what each practitioner holds: their degree, the institution and country it came from, their years of experience and the languages they work in. The full picture is on our standards page.

No. AHPRA registration covers specific protected professions in Australia, and our practitioners are not AHPRA-registered: they are trained and qualified in their own countries instead, and they do not use Australian protected titles. Every profile sets this out plainly so you can make an informed choice.

You are matched. Answer a few questions about what you want to work through and we pair you with a practitioner who fits. Before you book, you see exactly who they are: their degree, where it is from, their experience and languages. Nothing is booked sight unseen, and you can ask for a different match at any time.

Ask to be matched with someone else, at any time. Fit matters more than anything else in therapy, and changing practitioners costs nothing beyond the sessions you book.

No. You pay per session, only when you book one. There is nothing renewing in the background and no membership fee.

No. InnerHub sits outside the Medicare system, so there is no referral, no plan and no cap on sessions. There is also no rebate: $59.90 is simply the whole price.

Yes. Sessions run on our own encrypted platform, and your information is treated as sensitive health information under the Australian Privacy Act. We do not sell your data, and we do not hand your session content to advertisers. The detail lives in our Privacy Policy.

No. InnerHub is not a crisis service and is not built for emergencies. If you or someone you know is in immediate danger, call 000. For urgent support any time, call Lifeline on 13 11 14 or Beyond Blue on 1300 224 636. Our crisis support page lists every number.

InnerHub is talk-based support, so it is not the right fit if you need a new diagnosis, medication or medication management, court-ordered assessments or reports, or in-person care. It is also for adults only: under-18s need services built for young people. Where we are not the right fit, our practitioners' job is to say so and point you to the right door.

Adults 18 and over, anywhere in Australia.