How It Works
Tell us what brings you here
Answer a few short questions about what you want to work through and what matters to you in a therapist. It takes less than two minutes, and nothing is shared without your say so.
Get matched with your therapist
We match you with a therapist suited to what you shared, and you see exactly who they are before you book: their degree, where it is from, their experience and languages. Then pick a time that works, evenings included.
Meet on secure video, inside InnerHub
Your session happens on our own encrypted video platform. No third-party links, nothing to download: open InnerHub, meet your therapist, and start investing in yourself.
Your first session
What the first session actually feels like
The first session is a conversation, not an interrogation. Your therapist will ask what brought you here, what you want to be different, and how you would like to work together. You can share as much or as little as feels right: you set the pace, and there is no form to fill in while you talk.
And if it does not feel like the right fit, you can ask to be matched with someone else. No explanation needed, no extra cost beyond the sessions you book.
The session itself
What happens in a session
Sessions run for 50 minutes on video, inside your InnerHub account, with no set agenda beyond the one you and your therapist build together. Between sessions, there is nothing to maintain. Just come as you are and keep investing in yourself.
After the first session
Then the choice stays yours
Most people who continue settle into weekly or fortnightly sessions, and plenty use InnerHub in seasons: a run of sessions through a hard patch, a break, a return months later. Every one of those patterns costs exactly what it looks like: the sessions you booked, $59.90 each, and nothing in between.
InnerHub is not a subscription service. You will never be charged for sessions you do not attend: only for the ones you book and go to.
What you need
What you need for a session
All you need is a device, a stable internet connection and somewhere private. No technical gymnastics required.
- A phone, tablet or computer with a camera and microphone
- A stable internet connection
- A private spot for 50 minutes: the couch, the car, the spare room, wherever works
- Nothing to install. Sessions run in your browser, inside your InnerHub account
InnerHub is for adults 18 and over, and is not a crisis service. If you need urgent support right now, please use the numbers on our crisis support page.
Just as important
What you do not need
- No GP referral
- No Mental Health Treatment Plan
- No Medicare paperwork
- No subscription
- No waitlist
Yes, it really is that simple.
Privacy & security
Secure and confidential, by design
Sessions run inside our own encrypted platform, and what you share is treated as sensitive health information under Australian privacy law: never sold, never shared with advertisers.
- 256-bit SSL encryption
- ISO/IEC 27001 Standards
- Private and confidential
The full detail, in plain language: security and privacy.
Ready to book?
Most people go from signing up to their first booked session in under ten minutes.
For adults 18 and over. InnerHub does not provide crisis support: if you need urgent help, call 000 or Lifeline on 13 11 14.